We've got your back.
Something not quite right, or just have a question? You're in the right place. Most things below sort themselves out in a tap — and if you'd rather talk to a person, you can. A real human answers.
What do you need a hand with?
Track your order
Wondering where it is? Most orders arrive in one to two days. Drop us your order number and we'll tell you exactly where it stands.
Returns & refunds
Changed your mind or it's not the right fit? Start a return in a message. If the fault is ours, the refund is quick and the pickup is on us.
Warranty & help
If a product stops working the way it should, tell us. We'll talk you through it and make it right — no jargon, no runaround.
Answers, plainly
Where's my order?
Most orders arrive in one to two days, since everything ships from local UAE stock. Once it's on its way we keep you posted — and if you want an update sooner, message us your order number and a human checks for you.
How do I return an item?
Email hello@maxliving.ae with your order number and what's up. We'll arrange the pickup and walk you through the rest. No fine print built to trip you up.
How does cash on delivery work?
You pay nothing up front. When your order reaches your door, you hand over cash to the courier — or tap your card if that's easier. Simple as that.
My item arrived damaged. What now?
That shouldn't happen, and if it does, it's on us. Send a quick photo to hello@maxliving.ae and we'll replace it or refund you fast — no debate, no hoops.
Can I change my delivery address?
Usually yes — as long as your order hasn't already left for delivery. Message us as soon as you can with the new address and we'll update it if there's still time.
How do I reach a real person?
Email hello@maxliving.ae any time. We read every message and reply during our hours below — not a bot, not a script. A person who can actually help.
A real person answers
No call centre maze, no canned replies. Send us a note and a human reads it, understands it, and sorts it out. That's the only way we know how to do support.
Saturday to Thursday, 9am – 8pm (UAE time). We reply to weekend and after-hours notes first thing next morning.
Cash on delivery, UAE-wide. A real person behind every order.
Sorted, or close to it.
Didn't find your answer above? Send us a note and we'll handle the rest. Live a little better.